Shipping policy

 

Shmaplex is committed to delivering your order as quickly and safely as possible. Please check the details below for more information on shipping.

Note: Delivery is not available on weekends and holidays.

Shipping company

We are using the following delivery company, and you can check the delivery status through the waybill number after delivery.

Post office courier, FedEx (scheduled) or DHL Worldwide Express (scheduled)

Confirm Signature

If you have ordered more than $400 (USD) for safe delivery of your valuable item, you will need to sign and confirm receipt of the item. If the customer wishes, they can exclude signature verification when they receive the item. Please refer to the following for details.

Note: Signatures are always required if HazMat products are included or if payment is made via PayPal ($750 (USD) or.

Delivery Period

Same-day delivery when orders are completed before 2 p.m. (KST/Korea Standard Time)

Domestic (Korea) delivery of goods in stock takes 5-7 business days (excluding weekends and holidays).

International shipping may take up to 2 weeks depending on the delivery location. The exact delivery period will be provided upon completion of your order.

However, please understand that delivery may take longer due to weekends and holidays, soaring orders, natural disasters, customs clearance, and other unavoidable circumstances.

Delivery Expectations & Tracking Information

Estimated Delivery Date

Please understand that the delivery period is only available on the estimated delivery date and may vary due to the carrier's circumstances. We are processing all orders as quickly as possible, but the exact delivery date after shipment can be further confirmed through the carrier.

Post Office

Shmaplex uses post office services for domestic delivery, and for more information on post office delivery standards, please visit the post office website (https://www.epost.go.kr/) .

For more information on other countries, shipping-specific mail, customs clearance, delivery tracking, and terms and conditions, please visit the post office EMS site at http://ems.epost.go.kr or contact the post office call center at 1588 1300.

Tracking Delivery
Most of the products are delivered within the period indicated above, but please note that it may take up to 60 days due to natural disasters, customs clearance, or other unpredictable circumstances. The indicated delivery period is not a definite or guaranteed period.

If it is shipped domestically via regular delivery and post office delivery, you can track the status of the shipment on the Shmaplex website and on the post office website.

Customs Clearance

Shipping charges apply only to shipping to or from the country of delivery. All other duties, taxes and charges that may be imposed shall be borne by the Recipient.

For more information on customs clearance inquiries and payment, please visit the Post Office Customs Clearance Process Agency Payment/Inquiry page at https://ems.epost.go.kr/front.EmsCustomsPrcInfo.postal) .

More Information

The HS (International Unified Commodity Classification System) code, an industrial classification system, is commonly used throughout the commodity export process and is a standardized numerical system that classifies traded products. Customs authorities around the world identify products to set tariffs and taxes and use them for statistical collection. Used by customs authorities around the world. More information on this can be found at trade.gov and the appropriate product HS code can be found on the website below.

For the most detailed information on HS codes applied to the Republic of Korea, please refer to the Customs Law Information Portal (https://unipass.customs.go.kr/clip/index.do) ), and you can also simply search for HS codes on the post office website.